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glossary:en:t:total_quality_management [2011/12/01 02:49] (current)
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|+||====== Total Quality Management ======|
|+||An organization-wide management approach centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Total Quality Management consists of planning, organizing, directing, control, and assurance. [ After [[glossary:ref:ISO 8402|ISO 8402]] ]|