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glossary:en:t:total_quality_management



Total Quality Management

An organization-wide management approach centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Total Quality Management consists of planning, organizing, directing, control, and assurance. [ After ISO 8402 ]

glossary/en/t/total_quality_management.txt · Last modified: 2011/12/01 02:49 (external edit)